Call Center Guide

0000-00-00 00:00:00 by Khaja Moinuddin
Call Center Guide by Khaja Moinuddin

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Book Views: 37

Author
Khaja Moinuddin
Publisher
America Star Books
Date of release
Pages
60
ISBN
9781448986736
Binding
Paperback
Illustrations
Format
PDF, EPUB, MOBI, TXT, DOC
Rating
5
58

Book review

In today’s world, call centers and B.P.O. are the booming industries. Many youngsters want to join these industries because of high pay. Most of the work, whether it be call center or B.P.O. services, comes from the U.S.A. This guide is to help prospective call center candidates get an inside look at this industry. It has been written in easy, simple, and non-technical English. This guide is specially written to protect aspiring candidates from being duped and conned by unscrupulous people who come in various disguises. They wait like predators ready to pounce and hunt down the gullible and unsuspecting candidates. A decade ago, call centers started to make an appearance in the Asian sub-continent. Most people did not know about this industry and even today, not many people know about it. Although it has become popular, it still remains an enigma to young people who want to join this industry. But they have no relevant information about the call center industry. The candidates are running around from pillar to post wanting this job. They have no idea what is involved; they just know some terms like inbound and outbound, and some job titles, such as Call Center Executive (C.C.E.), Customer Care Representative (C.C.R.), and Technical Service Officer (T.S.O.).They were not even able to briefly talk about the subject. The aim of this guide is to be fully transparent about the projects and campaigns that come to a call center. Dear Reader, we want to help you in every possible way to join a call center. We will be happy to provide you more information and knowledge of these industries. However, we first want you to go through this guide and assess your suitability.


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